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ServiceTitan Review
Enterprise-grade platform for larger trade & home-service companies.
Our verdict
ServiceTitan is the enterprise standard for trade businesses, with depth in dispatching, pricebooks, and reporting that smaller platforms can't match. Pricing is custom-quoted and substantial, and the implementation burden is real — small crews consistently find it too heavy. This is a tool you grow into, not one you start with.
Best for Larger HVAC and plumbing operations with the volume and staff to justify enterprise software
Key features
- Dispatch
- CRM
- Marketing
- Payroll
- Reporting
Pros
- Deep feature set
- Built for scale
- Strong reporting
Cons
- Expensive
- Too heavy for small crews
Best for these industries
Frequently asked questions
How much does ServiceTitan cost?
ServiceTitan doesn't publish pricing — it's custom-quoted per business, and total cost is generally well above SMB tools like Housecall Pro or Jobber. Expect a sales process and onboarding investment rather than a self-serve signup.
Is ServiceTitan worth it for a small business?
Usually not — its feature depth comes with complexity and cost that small crews struggle to justify. Most small HVAC and plumbing shops are better served by Housecall Pro ($59/mo) or Jobber ($29/mo) until they scale.
ServiceTitan vs Housecall Pro: what's the difference?
ServiceTitan offers far deeper enterprise features — advanced dispatching, pricebook management, detailed reporting — at custom enterprise pricing, while Housecall Pro delivers the core field-service essentials at $59/mo. The dividing line is scale: larger multi-truck operations get value from ServiceTitan; smaller ones don't.